退款政策
At Busy Little Hands, we take pride in crafting high-quality, handmade educational products for children. Due to the nature of our items, we cannot accept returns or offer refunds on purchases. Please read the following carefully before placing your order:
No Returns/Refunds Policy:
- Non-Returnable Items: All of our Busy Books and other products are non-returnable and non-refundable. This is because they are handmade and designed to be used upon receipt.
- Final Sale: Once a purchase is completed, it is considered final. We recommend reviewing product descriptions carefully before making your purchase.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will work with you to address any issues, whether by replacing defective parts or offering store credit for a future purchase.
How to Report an Issue:
To report a damaged or defective item, please email us at naguitkimberlyyan.kyn@gmail.com with the following:
- Your order number
- A description of the issue
- Photos of the damaged or defective product
We strive to ensure customer satisfaction and will do our best to resolve the issue in a timely manner.
Thank you for your understanding and for supporting small businesses like ours!